Operations Executive

# Operations Executive

📍 London (Hybrid)

💰 £28,000–£32,000 depending on experience

ClearWatt is building the confidence layer for the used EV market.

We provide battery health testing, EV diagnostics and real-world EV insights to consumers, dealers and enterprise partners across the UK. Our technology is helping bring transparency and trust to one of the fastest-growing areas of the automotive industry.

We're now looking for an Operations Executive to join the team and help support our growing customer and dealer base.

## About the role

This is a broad, hands-on startup operations role.

You'll work directly with consumers using the ClearWatt app, dealer partners using our diagnostic products, and the wider team as we continue to scale.

No two days are the same. One day you might be helping a customer understand their battery health report, the next supporting a dealer with a diagnostic test, managing hardware shipments, or helping improve an internal process.

You'll be joining a small team where ownership, initiative and adaptability are highly valued.

## What you'll be doing

- Responding to consumer support tickets and enquiries

- Supporting dealer customers with operational and technical queries

- Helping troubleshoot issues relating to EV diagnostic testing and reports

- Monitoring and responding to support inboxes

- Assisting with preparation, dispatch and inventory management of diagnostic hardware kits

- Supporting dealer onboarding and account management activities

- Raising invoices for B2B customers

- Following up on outstanding invoices and helping maintain strong payment discipline

- Supporting wider operational and administrative activities as the business grows

## About you

We're looking for someone who is:

- Organised and highly reliable

- Friendly, professional and confident communicating with customers

- Comfortable managing multiple priorities simultaneously

- Proactive and willing to take ownership

- Tech-literate and quick to learn new systems

- Excited by startups, technology and/or electric vehicles

- Happy working across a wide variety of tasks rather than a narrowly defined role

Previous experience in customer support, operations, customer success, administration or account management would be beneficial, but attitude, adaptability and problem-solving ability are more important than direct industry experience.

## Why join ClearWatt?

- Join one of the UK's fastest-growing EV technology businesses

- Work directly with the founders and leadership team

- Help shape how consumers and dealers buy and sell electric vehicles

- Gain exposure across operations, customer success, technology and commercial functions

- Grow alongside the company as we scale

• If you enjoy variety, like solving problems and want to play a meaningful role in the transition to electric vehicles, we'd love to hear from you.